Motolite RES-Q App - Terms and Conditions

Updated to incorporate the Motolite Service Fee and Res-Q Intervention Guidelines.
Effective October 6, 2026

1. Acceptance of These Terms

By downloading, accessing, or using the Motolite RES-Q App (the "App"), you agree to these Terms of Use. Please read them carefully before using the App. If you do not agree with these Terms, do not use the App.

2. Permitted Use and Intellectual Property

The App is provided for your personal use. You must not copy, modify, distribute, transfer, translate, create derivative versions of, or attempt to extract the source code of the App. The App and all related trademarks, copyrights, database rights, and other intellectual property rights belong to Motolite RES-Q and Oriental & Motolite Marketing Corporation (OMMC).

3. Related Policies

The Motolite website and the App may provide links to the Privacy Policy, Acceptable Use rules, and general customer terms and conditions. These policies also apply, as relevant, when you use the App to purchase batteries or request services.

4. App Changes, Charges, and Availability

Motolite aims to keep the App useful and efficient and may change its features, services, system requirements, or availability. Where a service fee applies, the amount will follow the current authorized service and fee structure presented in the App, website, hotline, or other official Motolite customer channel. Applicable service fees, if any, will be disclosed before the service is confirmed. Certain services may be offered free of charge or on a promotional basis as a benefit or privilege, at Motolite's sole discretion, and may be modified or withdrawn at any time.

The App is currently available on Android and iOS. You may need to install updates to continue using it. Motolite may suspend or terminate the operation of the App; upon termination, any right or license granted through the App will cease. Except as expressly stated in these Terms, the App does not grant or confer any rights or entitlements to you as a user.

5. Personal Data and Device Security

The App stores and processes personal data that you provide to enable battery purchases and/or service requests. You are responsible for keeping your phone and access to the App secure. Motolite recommends that you do not jailbreak or root your device because doing so may expose it to malware, compromise security features, or cause the App to function improperly or not at all.

6. Connectivity, Location, and Mobile Charges

Certain App functions, including rider-location monitoring and service requests, require an active and stable internet connection and access to your device location. Motolite is not responsible for reduced or unavailable functionality caused by the lack of internet access, an unstable connection, disabled location access, or other device or network limitations.

When you use mobile data, your agreement with your mobile network provider continues to apply. You are responsible for data charges and other third-party charges incurred while accessing or using the App.

7. Authorized Service Fee Structure

The following authorized service fees apply to the listed Res-Q services, based on the service fee structure dated April 7, 2026. Fees are in Philippine pesos (PHP).

Important: For Motolite batteries under an active warranty, no service fee may be collected for Jumpstart, Battery Check-up, Flat Tire Assistance, Overheating Assistance, or Emergency Refuel when the service is booked through the Res-Q App, subject to the intervention limits below.

Recognized Motolite brands under this policy include Excel, Gold, Enduro, AGM, EFB, Champion, Truckmaster, and Enforcer.

8. Res-Q Intervention Guidelines

A. Under Warranty (UW) - Motolite Battery

• A customer with a Motolite battery under warranty may avail of up to three (3) Res-Q interventions per calendar year.
• After the maximum of three (3) interventions is reached within the calendar year, succeeding service requests will be subject to the applicable service guidelines and charges.
• For eligible services booked through the Res-Q App within the allowed intervention limit, the service fee is PHP 0.
• Customers will be contacted by our team to confirm the applicable service fee, if any, before the service proceeds.

B. Out of Warranty (OOW) - Motolite Battery

• The applicable service fee applies to out-of-warranty interventions.
• A customer with an out-of-warranty Motolite battery may avail of one (1) intervention after the warranty period.
• During the intervention, the customer may be advised to purchase a new battery, preferably a Motolite battery, to address recurring battery-related concerns.
• The team will contact the customer to explain the applicable service fee before proceeding with the service.

C. Non-Motolite Battery

• Only one (1) Res-Q intervention will be provided, subject to the applicable service fee.
• The customer may be advised to replace or convert to a Motolite battery during the intervention.
• A succeeding Res-Q service request may be declined unless the battery has been replaced with a Motolite battery.

D. Verification and Abuse Prevention

• Motolite may validate the service history and battery warranty status of each customer account and vehicle to determine eligibility for any intervention.
• Motolite may limit, suspend, or deny Res-Q services in cases of abuse, misuse, or excessive service requests.
• Services offered free of charge are provided at Motolite's discretion and remain subject to the limits stated in these Terms.

9. Proper Use of the App and Services

You must provide accurate information when requesting service and use the App and Res-Q services only for lawful and legitimate purposes. Motolite is not responsible for loss or damage resulting from misuse of the App or from inaccurate, incomplete, or misleading information provided by the user. Motolite is also not responsible for the manner in which users choose to use the App or its services.

10. Vehicle Care and Limitation of Reliance

The App and Res-Q services are not intended to replace proper vehicle inspection, maintenance, or professional mechanical advice. Motolite will not be liable for direct or indirect loss resulting from relying solely on the App instead of using all appropriate resources to keep the vehicle safe and properly maintained.

11. Updates to These Terms

Motolite may update these Terms to reflect changes to the App, services, service fees, or operating policies. The updated version will be made available through the Motolite website, the App, or another official Motolite customer channel. Continued use of the App after an update constitutes acceptance of the revised Terms.

12. Contact and Customer Concerns

Questions or concerns regarding Res-Q service fees, intervention eligibility, or a service request should be raised through the official Motolite RES-Q customer support channels shown in the App or on the Motolite website. Customers should not pay an unauthorized service fee and should retain any relevant booking or transaction details for verification.